Shipping Policy

Last updated: 20/02/2026

Thank you for shopping with Black Diamond Shilajit, LLC.
We are committed to delivering your order in a timely and reliable manner. Please review the details below.

Processing Time

Orders are typically processed within 1–2 business days (excluding weekends and holidays) after you receive your order confirmation email.

Once your order has shipped, you will receive a separate shipment confirmation with tracking information.

Processing times may be extended during product launches, promotions, or periods of high order volume.

Domestic Shipping (United States)

Estimated delivery times after shipment:

• Standard Shipping: 7–10 business days
  
• Express Shipping: 3–4 business days

Shipping costs are calculated at checkout based on your location and selected delivery method.

Delivery timelines are estimates and are not guaranteed.

International Shipping (Canada)

Shipping rates and estimated delivery times will be calculated at checkout and vary depending on destination and carrier availability.

International shipments may require additional transit time due to customs procedures.

Customs, Duties & Taxes

Customers are responsible for any customs fees, import duties, VAT, or taxes imposed by their country.

Black Diamond Shilajit, LLC is not responsible for delays or additional charges resulting from customs processing.

Order Tracking

Once shipped, you will receive a tracking number by email.

Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

Shipping Delays

While we work hard to meet estimated delivery windows, delays may occur due to:

• carrier disruptions
• weather
• customs clearance
• holidays
• high shipping volumes

We appreciate your patience and understanding in these situations.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information at checkout.

If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the order.

We are unable to modify addresses once an order has entered fulfillment.

Lost, Stolen, or Marked Delivered Packages

Once a package is marked as delivered by the carrier, responsibility transfers to the customer.

Black Diamond Shilajit, LLC is not responsible for lost or stolen packages after delivery confirmation.

If this occurs, we recommend contacting the shipping carrier directly to open an investigation.

Damaged Shipments

If your package arrives damaged, please contact us within 7 hours of delivery at:

📧 blackdiamondshilajitofficial@gmail.com

Include photos of the package and product so we can review the situation.

Questions About Your Shipment?

Our team is happy to help.

Please email:

📧 blackdiamondshilajitofficial@gmail.com

Include your order number for faster assistance.