Privacy Policy

Last updated: 20/02/2026

This Privacy Policy describes how Black Diamond Shilajit, LLC (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from blackdiamondshilajit.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last updated” date. Where required by law, we will take additional steps to notify you.

How We Collect and Use Your Personal Information

To provide the Services, we collect (and have collected over the past 12 months) personal information about you from a variety of sources. The personal information we collect depends on how you interact with the Site and Services.

In addition to the specific uses described below, we may use the information we collect to communicate with you, provide the Services, comply with applicable legal obligations, enforce our Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be associated with you.

Information We Collect Directly from You

Information you submit through our Services may include:

• Contact details: name, address, phone number, email
• Order information: name, billing address, shipping address, payment confirmation, email address, phone number
• Account information: username, password, security questions (if you create an account)
• Shopping activity: items viewed, added to cart, or added to wishlist
• Customer support information: details you include in messages or communications with us

Some features may require you to provide certain information. You may choose not to provide it, but doing so may limit access to certain Services.

Information We Collect Through Cookies and Similar Technologies

We automatically collect certain information about your interaction with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) to collect Usage Data, which may include:

• device and browser information
• network connection information
• IP address
• information about how you navigate and interact with the Services

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers that help operate our business, such as:

• Shopify, which powers our online store
• Payment processors, which collect payment details (e.g., credit/debit card information, billing address) to process your payment and complete orders
• Analytics and advertising partners, when you interact with our Site, emails, or advertisements (using technologies like pixels, web beacons, SDKs, third-party libraries, and cookies)

Any information we receive from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties, or their policies or practices. See “Third Party Websites and Links” below.

How We Use Your Personal Information

Providing Products and Services

We use your information to provide the Services and perform our contract with you, including to:

• process payments
• fulfill orders and arrange shipping
• send order updates and transactional messages (e.g., purchases, returns, exchanges)
• create and manage accounts (if applicable)
• facilitate returns and exchanges
• enable reviews where offered

Marketing and Advertising

We may use your information to send promotional communications by email, text message, or postal mail (where permitted by law), and to display advertisements for products or services. This may include using your information to personalize the Services and advertising on our Site and other websites.

Security and Fraud Prevention

We use personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your login credentials secure.

Communicating with You

We use your information to provide customer support and improve our Services.

Cookies

We use Cookies to operate and improve our Site and Services, including to remember preferences and run analytics to understand user interaction. We may also allow third parties to use Cookies to tailor services and advertising on our Site and other websites.

Most browsers accept Cookies automatically, but you can adjust your browser settings to remove or reject Cookies. Removing or blocking Cookies may affect functionality and user experience.

For Shopify-related cookie information, you can review Shopify’s cookie policy here:
https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate purposes, including:

• Service providers who help us operate our business (e.g., IT, payment processing, analytics, customer support, fulfillment, shipping, and cloud storage)
• Business and marketing partners (including Shopify) to provide services and marketing
• When you direct us or consent, such as shipping your order or using social integrations
• Affiliates (if applicable) for business operations
• Legal and compliance reasons, including responding to lawful requests, enforcing our terms, and protecting rights
• Business transfers, such as mergers, acquisitions, or bankruptcy

We do not use or disclose sensitive personal information to infer characteristics about you.

User Generated Content

If you submit product reviews or other user-generated content to a public area of the Services, that content will be public. We are not responsible for privacy or security of information you choose to make public.

Third Party Websites and Links

Our Site may link to third-party websites or platforms. We are not responsible for the privacy, security, or content of those sites. Please review their policies before providing personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us to request deletion.

Security and Retention

No security measures are perfect, and we cannot guarantee absolute security. Do not send sensitive information through insecure channels.

We retain personal information as needed to provide Services, maintain accounts, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have rights such as:

• Access / Know what personal information we hold
• Delete personal information
• Correct inaccurate information
• Portability (receive a copy and request transfer)
• Restrict processing in certain circumstances
• Withdraw consent where processing is based on consent
• Appeal decisions where permitted by law
• Marketing opt-out via the unsubscribe link in emails

You can exercise applicable rights by contacting us using the details below. We may need to verify your identity before responding.

Complaints

If you have concerns about our privacy practices, contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred to, stored, and processed outside your country, including the United States. Where required, we rely on recognized transfer mechanisms (e.g., Standard Contractual Clauses) for international transfers.

Contact

If you have questions about this Privacy Policy or would like to exercise your rights, contact:

Black Diamond Shilajit, LLC
blackdiamondshilajitofficial@gmail.com
1007 N Orange St. 4th Floor  Suite #5312, Wilmington, Delaware 19801, United States